Terms of sale

These terms of sale apply to customers who buy a digital product through Itaja: on an Itaja payment page, through an Itaja payment link, or in an app or website that uses Itaja to take payments. Itaja is a service operated by LIXALI STUDIO, LLC, a Delaware limited liability company (“Itaja”, “we”).

For these purchases, LIXALI STUDIO, LLC is the seller and the merchant of record: you contract with LIXALI STUDIO, LLC, and LIXALI STUDIO, LLC is the one that charges you. The business that created the product (the “merchant”) is its creator and provider; we resell the product to you. How you may use the product itself can also be subject to the merchant’s own terms of use.

You accept these terms of sale by checking the box on the payment page before you pay. The version that applies to your purchase is the one published on this page on the date of your purchase.

The price you pay is the one shown on the payment page before you confirm your purchase. You are not charged anything other than that price and the taxes shown with it.

Where sales tax, VAT or a similar tax applies to your purchase, LIXALI STUDIO, LLC collects it as the seller and accounts for it to the tax authorities concerned. The invoice or receipt for your purchase is issued in the name of LIXALI STUDIO, LLC.

You pay LIXALI STUDIO, LLC. Depending on your country and the payment page, you can pay by mobile money in Africa, or by card or wallet worldwide. Payments are processed by licensed payment providers.

The charge appears on your bank, card or mobile money statement as “LIXALI STUDIO, LLC”. If you do not recognise a charge, write to us at hello@getitaja.com.

The products sold through Itaja are digital: software, subscriptions, credits, license keys and other digital content or services. Nothing is shipped.

Access is provided by the merchant’s product once your payment is confirmed: for example, an account activated, a balance credited or a license key issued. If you have paid and do not get access, write to us at hello@getitaja.com.

You manage your purchases in the customer portal, at https://portal.getitaja.com:

• your purchases and invoices;
• your subscriptions, including cancellation;
• your payment methods;
• your refund requests.

Until the portal is available, or if you cannot use it, write to hello@getitaja.com: we handle the same requests by email.

When you buy a subscription, the payment page shows its price and its billing period. The subscription renews automatically at the end of each period, and each new period is charged, until you cancel it.

You can cancel at any time from the customer portal, or by writing to hello@getitaja.com. Cancellation takes effect at the end of the current paid period: you are not charged again, and you keep access until then.

If a free trial converts into a paid subscription, we remind you before your trial converts.

Refunds for purchases made through Itaja are handled by LIXALI STUDIO, LLC, as the seller. Request a refund from the customer portal, or by writing to hello@getitaja.com with your receipt or the email address used for the purchase.

• One-time purchases of digital products and license keys: full refund on request within 14 days of purchase.
• Subscriptions: the first payment of a new subscription is refundable within 14 days. Renewals are not refunded, except an annual renewal, which is refundable in full within 14 days of the renewal charge.
• Credits: purchased credits are not refundable once used. Unused credits are refundable within 14 days of purchase.

Whatever the periods above, we always refund duplicate charges, billing errors, charges made after a cancellation, and products that could not be delivered or accessed, if you report them within 120 days of the charge.

Refunds are made to the original payment method. We issue them within 5 business days of approval; your bank or operator may take 5 to 10 more business days to show them.

This policy does not limit the mandatory consumer rights of your country, such as the right of withdrawal in the European Union or the United Kingdom where it applies.

If something is wrong with a purchase, ask us first, from the customer portal or at hello@getitaja.com: we answer within 2 business days.

LIXALI STUDIO, LLC handles the disputes and chargebacks relating to the sales it makes. If you dispute a charge with your bank or payment provider, we answer that dispute as the seller. Contacting us first does not limit your right to dispute a charge.

We are your first point of contact for any question about a payment, an invoice, a refund, a subscription or a dispute: the customer portal or hello@getitaja.com.

Questions about how the product itself works may be forwarded to the merchant that provides it. We remain your contact for anything relating to the sale.

These terms of sale are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. This choice does not deprive you of the protection of the mandatory rules of the country where you live, including the consumer protection rules that apply to you.

We may update these terms of sale by publishing a new version on this page. A purchase remains governed by the version you accepted when you made it.

LIXALI STUDIO, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. This is our registered office, held by our registered agent; it is not an office open to the public.

For anything relating to a purchase made through Itaja: hello@getitaja.com.